Welcome to Ochre's Refunds and Cancellations Policy Page

At Ochre, we pride ourselves on the quality and uniqueness of our fashion and apparel offerings, including sarees, suits, and poshaks for women. We understand that sometimes a purchase may not work out exactly as planned, and we've outlined our policies on refunds and cancellations below to help make the process as smooth as possible for our customers.

Cancellations

1. Timing: Customers can cancel their orders on the same day the order was placed.
2. Process: To cancel an order, please contact our customer support team immediately via our provided support number or support email. Orders cannot be canceled once they have moved into the processing stage.
3. Confirmation: Once your cancellation request is processed, you will receive a confirmation email from our team.

Refunds

1. Eligibility: Refunds are applicable only for orders canceled on the same day of purchase. Due to our quick processing time, we are unable to accommodate cancellation requests beyond this period.
2. Refund Process: Once your cancellation has been confirmed, the refund will be initiated to your original method of payment.
3. Timing: Please allow 10-15 days for the refund to be processed. The time it takes for the refund to post to your account may vary depending on your bank or credit card issuer.
4. Non-refundable items: Please note that certain items may be excluded from refunds and cancellations. We encourage customers to carefully review their orders before finalizing.

Payment

• Upfront Payment: All payments must be made upfront. We do not offer Cash on Delivery (COD) as a payment method.
• Payment Methods: We accept payments through UPI, credit cards, and debit cards via Razorpay or other payment platforms.
• Currency: All transactions are processed in INR (Indian Rupees).

Shipping

• We offer shipping services across India. Please review our shipping policy for detailed information on shipping options and delivery times.

Intellectual Property

• The content, including photos and designs on our website, is copyrighted by Ochre and is not to be used for any commercial purposes without explicit permission.

Contact Us

Should you have any questions or concerns regarding your order, cancellation, or refund, please don't hesitate to reach out to our customer support team. We're here to assist you.

• Support Number: +917413847436
• Support Email: ochremain@gmail.com

We value your patronage and strive to provide a seamless shopping experience. Thank you for choosing Ochre.